To help us give you the best possible coverage and retention:

• Avoid caffeine or pre-workout before your appointment (it can cause eyelid fluttering and make precise application more difficult).

• Please remove contact lenses prior to your appointment.

• Arrive with clean lashes — no eye makeup or residual mascara.

• Avoid heavy eye creams on the day of your appointment.

Original adhesive(non LED) continues to cure during this period. Its best practice to:

• Keep lashes completely dry (no showers, steam, saunas, swimming or heavy sweating).

• Avoid touching, rubbing or brushing excessively.

• Avoid eye makeup during this time.

• Keep your face away from direct heat such as ovens, hair dryers or BBQ steam.

Heat, steam and moisture can weaken the adhesive bond while it is stabilising.

Clean lashes = better retention.

Proper cleansing is essential to maintain healthy natural lashes and long-lasting extensions.

• Wash your lashes daily using a professional oil-free lash cleanser.

• Clean gently along the lash line to remove oil, sweat, makeup residue and environmental buildup.

• Rinse with lukewarm water.

• Pat dry gently — never rub.

• Brush lashes daily with a clean spoolie to keep them fluffy and separated.

If you exercise regularly, wear makeup, have oily skin, or live in a humid climate, cleansing becomes even more important.

To protect the adhesive bond:

• No oil-based products near the eyes (cleansers, creams, serums, makeup removers).

• No waterproof mascara.

• No eyelash curlers.

• Do not perm or tint extensions.

• Avoid spraying tan, setting spray or hairspray directly onto lashes.

• Avoid rubbing, picking or pulling extensions.

• Try not to sleep face-down. A silk pillowcase can help reduce friction and twisting.

• Extensions coming off the natural lash on their own indicates an issue. When you notice a lash has fallen out, check at the very base to see if your natural lash is attached with it = normal healthy shedding.

It is completely normal to lose 2–5 natural lashes per day as part of your natural lash cycle.

Most extensions should shed with the natural lash attached.
If you notice extensions falling off on their own (without a natural lash), please reach out to us. We always want the opportunity to troubleshoot and ensure your lashes are performing as they should.

Retention can be affected by:

• Hormones

• Medications

• Skin type

• Aftercare habits

• Excessive heat or moisture exposure

• Seasonal shedding cycles

If you ever have concerns, contact us — we’re here to help.

For consistently full lashes, we recommend infills every 2–3 weeks.

Waiting longer may require additional time or booking a longer refill appointment. Regular maintenance ensures your lashes always look seamless and protects the health of your natural lash line.

Looking after your extensions properly not only keeps them looking flawless — it protects the integrity of your natural lashes and ensures every appointment builds on the last.

Beautiful lashes start in the salon… and are maintained at home.

We can’t wait to see you at your next appointment. ✨