Cancellations & Reschedules

Cancelling or rescheduling within 24 hours of your appointment will result in a loss of your deposit. We do not accept text, call or email cancellations on Sunday. If you wish to cancel or reschedule out of business hours you must do so through Fresha.
 

Before you commit to booking your appointment, please take the time to thoroughly read the FAQ's below.

 FAQ’S & AFTERCARE

Eyelash Extensions

  • Classics are one extension placed onto one natural lash.

    Volumes are multiple, lighter weight extensions in a fan and placed onto one natural lash.

    Hybrids are a 50% mix of both.

  • No two clients are the same, it really depends on how fast your natural lashes shed and most importantly how well you look after them. Generally around 2-3 weeks.

    The average person has approximately 100 lashes per eye, with some people having anywhere up to 200. We can lose up to 3 per day. After 2 weeks thats 42 extensions that have naturally shed and left a new lash growing to be lashed.

    Eyelash extensions are a luxury service and do require regular maintanence.

  • Not with us they won't

    We chose the correct weight and length so it doesnt overload your natural lashes and cause them to fall out prematurely. We also take great detail in isolating one natural lash at a time to prevent damage. 

    Part of our consultation is talking to you about what look you want to achieve and how to best go about getting it for you.

  • Yes. The industry has come a long way in developing and understanding how the adhesive works. Our adhesive cures/hardens within seconds which is how you can leave without wet lashes.

    We do recommend staying away from hot water, steam, sweat, oil and salt water for the first 24 hours.

  • You need to cleanse your lashes daily, with the suggested cleanser, which also doubles as an eye makeup remover. This removes dead skin cells, dust, dirt and oils that can sit on your lash line and cause infections or for your extensions to fall off. A mascara wand will be provided to brush those babies back into place after a shower and in the morning.

    We all have micro organism living on our skin 24/7 that we cant see with the naked eye. Failure to wash your lashes properly can cause a buildup of lash mites which feast off the dead skin/dirt and can cause infection.

    We recommend only cleansing your lashes with luke warm, tepid water, avoiding very hot water.

  • Do not touch, rubbing or pull your lashes.

    Keep cotton and baby wipes away, they snag your lashes.

    Avoid exposure to extreme heat like the oven (stating the obvious here), hairdryers on high heat, camping fires, cigarettes or even a candle.

    Avoid oil based products, these will break down the glue bonds, including sunscreen near the eyes.

    Be careful washing your hair and face or applying facial products. That means facial cleansers, moisturizers, and foundation. These products can spread all the way to our lash line…even if we avoid the eye area and can cause retention issues without even knowing!

    .Avoid sleeping on your lashes. This is a tricky rule. I can honestly admit, I am a face sleeper. Highly recommend using a satin/silk pillow case which causes less friction against your lashes

    Avoid mascara(unless is lash extension safe) epecially waterproof mascara as it is detrimental to you lashes.

  • Please arrive with no makeup on where possible, as we cleanse your lashes at the beginning of every appointment. Avoid caffeine/pre workout as it can make your eyes jittery. Use the bathroom before we start. We want you to feel relaxed when you're with us so try to avoid bringing children with you for the comfort of yourself and other clients. Bring an Inspo photo. Remove any contact lenses. Turn your phone on silent. Enjoy your appointment.

  • It is our policy that we do not lash clients who have undergone eye surgery in the last 12 months. Anyone who cant keep their eyes shut for 1-2hours or lie still.

 FAQ’S & AFTERCARE

Lash Lifts & Brows

  • A lash lift+tint takes about 1hour and lasts between 6-10 weeks. We place a shield on your eyelid and lift your natural lashes onto it. We then use the first solution which breaks down the bonds of the hair so we can then go in with solution 2 which sets them in place. Step 3 in a botox treatment to add hydration and aid in the growth, length and thickness of your natural lashes. The final step is a tint. Your lash lift will drop out/grow out over the next 6-10 weeks depending on your lashes growth cycle.

  • Do not expose your lashes to steam, water or sweat for 24 hours and avoid sleeping on them as they are still malleable during this time. When getting your lashes wet in the shower, use your mascara wand to brush your lashes up and into place. We recommend purchasing a serum for $35 which you use like a clear mascara which is like a moisturiser for your lashes. Alternatively you can book a Botox Maintenance appointment where we apply the botox treatment with a tint which boosts the natural health and encourages growth. If your lash lift lasts 6 weeks, do this at the 3 week mark. f you normally get 10 weeks out of your lash lift, do it around the 5 week mark.

  • Avoid the sun for a few days afterwards as waxing exposes bare skin to the sun. Avoid using tan or harsh products on your face for a few days.

  • Do not expose your brows to steam, moisture or water for 24 hours. After wetting, brush into place using the mascara wands provided. We recommend a Brow Lamination Maintenance appointment along side your next tint/dye, where we apply a botox treatment to the hairs to boost the length, thickness and health.

  • Tint stains the hairs only and will only last on the skin until washed off. Dye last on the skin on average 2 weeks and the hairs for up to 10 weeks.